He likes his clients to set trends, not follow them. “I prefer not to do style. I do people,” says Norm, an enthusiastic golfer who used to create punk styles for friends before he took up hairdressing as a career. He’s willing to keep adjusting a trend to fit the person because he understands that many people want regular changes; a third of his new clients come in wanting a new look. As a result, it’s not surprising that he still has his first client.
His passion for hairdressing comes from witnessing the reactions to his creative coiffures. “I like releasing the sparkle in people,” he says. “It’s truly an honour when you make someone feel better about their look.”