To our guests, friends and community,
Although we are anxious and excited to invite you all back in-salon, please be advised that our normal day-to-day operations are going to look very different than before COVID-19. Our priority is yours, as well as our employees, health and safety and we are therefore taking all the necessary precautions in order to offer a safe environment. The following procedures and protocols will be strictly adhered to for the forseeable future:
At this time, we will only have 50% of our employees in the salon at a time to encourage proper social distancing and lessen the possibility of cross-contamination. In saying this, previously booked appointments may need to be rescheduled so that you may see your preferred service provider.
You will be contacted to confirm your upcoming appointments or to reschedule if needed via phone. Please be patient with us, we have increased the number of days and hours we are open so we will be able to accommodate everybody!
When booking an appointment, you will be screened by our front desk staff to ensure you are healthy and have not recently been in contact with anyone who has tested positive for COVID-19.
If you believe you will require additional time with your service providers (i.e. you coloured your hair at home; used box dye, etc) please let the receptionists know. We want to make sure we have plenty of time to address any questions or concerns you may have and not have to reschedule for another day. We may also ask to book a virtual consultation with your service provider.
If you would like to book an appointment, please contact your preferred location by email or phone to be put on a waitlist. Any appointments that have been cancelled since we closed our doors will have priority booking.
ARRIVING FOR YOUR APPOINTMENT
Please arrive at your exact appointment time and not any earlier. Because every other salon chair will not be utilized to ensure proper social distancing, we do not have enough seating to accomodate you if you arrive early. We will also have designated, marked seating near the front desk and can only accomodate 2-3 people in our waiting area at a time.
Please arrive alone to your appointment. We will not have extra seating for any children, family or friends during your appointment.
We may also be taking your temperature when you arrive for your appointment. Don’t worry, we will be using a touch-free thermometer and it only needs to be at a distance of 1.5 from your forehead for an accurate read. If you have a temperature of over 100 degrees fahrenheit, you will be asked to reschedule your appointment.
If you exhibit any signs of being ill (i.e. cough, runny nose, etc) you will be asked to reschedule for a later date.
Please bring a mask with you when you arrive in-salon. If you do not have one, one will be provided for you. We consider this protocol of the utmost importance and will not service any client in-salon without a mask.
We will not be providing any magazines, beverages or charging stations at this time. Although this is customary under most circumstances, our goal is to eliminate as many high touch surfaces and possibilities of contamination.
You will be asked to use hand sanitizer upon arrival. It will be available at all of our locations near the front desk.
You will be provided with a laundered robe upon arrival.
DURING YOUR APPOINTMENT
Please refrain from walking throughout the salon upon arrival. Your stylist will come to the front of the salon to greet you and bring you directly to your designated station.
We will be engaging in touch-free greetings at this time. Do not hug or shake hands with any employees.
All employees will be wearing a mask and/ or face shield as well as gloves throughout your entire appointment. This is for yours, as well as our employees protection.
We will be extending the length of all appointments to ensure a thorough consultation, health screening check and execution of disinfecting procedures. Every salon chair and wash basin will be disinfected before and after every client.
Stylists will be standing behind your chair, not beside, during the entire consultation portion of your appointment.
We will not be offering any stand alone blow dry services or after colour blow dries at this time. Clients may leave with their hair wet and/or styled with product after a colour.
If you do have a standing blow dry appointment with us, please be advised that it will be cancelled for the time being. One of our receptionists will be in contact with you to confirm these cancellations.
Hot towel treatments and head massages will not be performed at this time.
AFTER YOUR APPOINTMENT
If you are interested in purchasing any retail products, please ask the front desk for assistance. They would be happy to sanitize your products and place them in a bag for you.
You can also purchase a gift card online at https://go.booker.com/location/TazHairCoKingsway/buy/gift-certificate and it will be applied directly to your account. Gift cards are applicable for all services and retail products at both locations.
When prebooking future appointments, please be advised that staff schedules may change and therefore any future appointments may need to modified as well.
In light of our escalating operating costs once we reopen our doors, we will be charging a COVID fee of $10 to every appointment. This surcharge will help cover the costs of PPE for employees and clients and our increased sanitization measures.
Although our new protocols may seem drastic compared to our usual salon atmosphere, they are essential in order to offer a safe environment for all. We will be strictly adhering to any and all guidelines the provincial government puts forth.
Protocols and procedures may change at any time as the COVID-19 crisis is constantly evolving.
We would like to thank you all for your patience and understanding throughout these unprecedented times. If you have any questions or concerns, do not hesitate to contact us.
We look forward to seeing everyone in the near future!
WIth love and gratitude,
Taz Hair Co